Customer Harassment Policy

1. Basic policy

2. Definition of customer harassment

3. Our response

4. Support for employees

5. Point of contact

6. Communication

1. Basic policy

To maintain a workplace where every employee can work with peace of mind, xCARE Inc. responds as an organization to customer harassment from customers, experts (both registered and prospective), candidates, business partners and any other party involved with the Company.
We value our relationships of trust and strive to respond in good faith. At the same time, we do not tolerate words or actions that harm the dignity of our employees or their working environment, and we will take appropriate measures where necessary, including suspending services, terminating contracts and pursuing legal action.

2. Definition of customer harassment

In line with the guidance of Japan's Ministry of Health, Labour and Welfare, we define customer harassment as demands, words or actions from customers, business partners or other parties whose content or manner is socially unreasonable and which harm the working environment of our employees.

3. Our response

When customer harassment occurs, the Company supports the employee as an organization and takes the following measures as required. We may also record calls or document the content of meetings where necessary.

4. Support for employees

The Company maintains an environment in which employees who experience customer harassment can raise the matter with confidence. No employee will be treated unfavourably for having made such a report.

5. Point of contact

The point of contact for customer harassment is the Administration Department. Reports are handled appropriately and with due regard for privacy.

6. Communication

This policy is communicated to all employees and published on our website and elsewhere as appropriate.